Commitments
Consolidating our five pillars means preserving our brand image and customer satisfaction.
5 Promises to Our Customers
Responsibility
• Responsible, accessible, and available energy.
• Secure transactions and reliable information.
• Verified and functional equipment.
• High-quality products and services in compliance with environmental and human rights standards.
• Respect for Human Rights, preventing child and forced labor, avoiding discrimination, and ensuring fair and safe working conditions.
• Partnerships aligned with fundamental principles.
Cleanliness
• Immaculate stations for customer satisfaction and well-being.
• A clean environment that reflects our professionalism and dedication to quality.
Proximity
• Stations that are part of everyday life, where stopping is always a good choice.
• Warm and friendly service with a smile.
• A commitment to delivering quality service that exceeds expectations.
Safety
• Safety as a top priority for customers and staff.
• Well-lit stations, proper equipment, staff training, and guaranteed food safety.
Simplicity
• We make the customer experience easier, faster, and more pleasant.
• Efficient and seamless service that reflects our core values and contributes to our success.
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